Shipping and Handling Policy:

A. Merchandise with a weight of less than 80 lb. and/or with a Dimension Weight* less than 165 is shipped by UPS or FedEx or DHL.

*Dimension Weight = (2 x length) + (2 x width) + height

Some merchandise may require additional handling services that may not be available on UPS, FedEx or DHL ground services, in such cases customer will be contacted and given the choice of covering additional handling fees or canceling the order.

B. If you require express shipment, please indicate this in your order and we'll provide you with a custom shipping quote and confirmation by email or fax whichever you prefer.

C. Aqua Swimming Pool Supplies strives to provide our customers the most efficient and cost-effective shipping service and tries to balance cost and delivery time. For this reason, products are not always shipped using a specific method. International shipping specially can be problematic and sometimes the shipping cost can offset the money you save by shopping with us.

D. Some bulky/heavy items are not UPS/FedEx/DHL shippable, therefore can only be shipped via a Freight Carrier. Additional shipping cost may apply depending on the shipping destination and whether other accessorial charges like arrival notification and lift-gate delivery. Shipment dates which are referred to "Transit Time" or "Expected Delivery Time" are best estimates based on information provided by the freight career and are not guaranteed and the pickup day does not count towards the estimated Delivery Time or Transit Time. If there is a logistics problem in shipping a heavy and/or bulky merchandise, customers will be notified by email or telephone and given a choice to accept additional charges, select alternative delivery methods or cancel the order. Customer have 48 hours to respond in selecting alternative shipping methods they prefer or else orders will expired after 48 hours and all payments made voided and refunded back to customer's creditcard account.

E. If a product is out of stock, or expected delivery to our location has been delayed customer will be notified by email immediately and given a choice of waiting a few more days or canceling the order.

F. International Orders (from outside USA) are subject to additional shipping and handling charges depending the destination country. International orders have to be insured for the full value of merchandise. There will be additional charge for the cost of insuring international shipment.

G. If shipping and handling a merchandise to a specific destination creates a problem that can not be efficiently and promptly addressed by us we'll notify the customer by email and cancel the order.

H. Credit card purchases by overseas customers must be verified by the issuing bank. We may require customer to sign and fax back to us a credit card charge form.

If you have any question  [Contact Us]