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Terms and Conditions

TERMS of SALE

WARRANTY:
Products sold by Aqua Swimming Pool Supplies are covered by Manufacturer's warranties and subject to their terms. There are NO other warranties, either expressed or implied by Aqua Swimming Pool Supplies. Equipment that has been installed and failed to work properly is covered by manufacturer warranty. We are not responsible for any loss or damages caused by improper installation of pool equipment. The installer is responsible for verifying product specification and suitability before installation.


SHIPPING:
Customers who cancel order after merchandise has shipped will be charged shipping costs. Customers who want to return a merchandise MUST obtain RMA (Returned Material Authorization) from us first, merchandise that is returned without RMA may be refused by us. If customer returns merchandise that was correctly processed and shipped, customer is responsible for all shipping charges including restocking fee if box was opened and contents removed. Merchandised used or installed by customer can not be returned.
Returned merchandise MUST have all items shipped including packaging. Customer must include a copy of their receipt with RMA # and attach it to the outside of the box. Appropriate refund will be issued ONLY after merchandise is returned.

Most orders normally ship within 2 business days except when:
- Merchandise is out-of-stock,
- There is a logistics problem in shipping a merchandise,
- We need additional information or verify shipping information to process an the order
"Standard Ground" shipping and our "Free Shipping" offers applies ONLY to continental USA. Shipments to Hawaii, Puetro Rico, and Alaska are shipped via Air service. Customers who did not select Air Service" will be contacted to determine on how they would like their order shipped. If an order can not be shipped for logistics reason, availability or incorrect shipping address, customer will be notifed by email immediately.
We reserve the right to cancel any order that we deem undeliverable or unsafe to ship, and may require additional information from the customer before accepting or processing the order. If your order is canceled, you will be notified promptly and you'll not be billed.


RETURNS
Merchandise will not be accepted for return without prior written authorization (RMA Number) from Aqua Swimming Pool Supplies. Refunds are issued after merchandise is returned and received by Aqua Swimming Pool Supplies. Returned shipments not having prior approval and Return Authorization number will be refused.
Return authorization number must appear on the outside of the shipping box or written on a paper and included inside the box.
All returned merchandise must be in the same exact condition that it was sent to the customer with all original packaging, contents, and documentation. Merchandise that has been installed and used can not be returned. Equipment that did not function properly after installation is covered by manufacturer warranty. Please contact the manufacturer for replacement or repair service. Do not return deffective merchandise to Aqua Swimming Pool Supplies, unless it was damaged upon delivery and you refused delivery of damaged item(s) or wrote down nature of the damage on the delivery receipt.

All sales are final, returns and exchanges are limited to:
I. You were sent merchandise other than the item(s) you ordered. Merchandise part numbers as listed on your invoice and can be used to verify the item(s) you purchased.
II. The merchandise sent to you was damaged by carrier and you at the time of delivery indicated the damage to the delivery person(s) and noted damage on delivery receipt, or refused delivery. If merchandise was left at your door and it was damaged or lost and no individual at the delivery address signed for the delivery, you must contact us and/or the carrier within two business days of receipt/loss of the merchandise and file a damage/loss claim.

If you've questions call us at: (888) 298-6165