WARRANTY AND RETURN POLICY:

WARRANTY

A - We sell brand new merchandise with full manufacturer warranty. Aqua Swimming Pool Supplies LLC is not responsible for any warranty service or installation assistance of any merchandise we sell.

B - Warranty coverage on a product may be a Full Warranty or a Limited Warranty and some warranty service requirements may not be covered with basic warranty. Ask about warranty and service options when you buy your merchandise.

C - Merchandise that was delivered in good condition but failed to operate as specificed within the warranty period including DOA (Dead on Arrival) is handled by the manufacturer. Contact the warranty and service department of the equipment manufacturer. Do not return merchandise to us for warraty and service related issues

D - All warranty service is performed by the manufacturer or their respective authorized warranty and service centers. You will need to contact the manufacturer for warranty related services. We do not perform warranty service, repair damaged parts or send out replacement parts. Please have your receipt, model number and serial number (if one available) of your pool product when you call the manufacturer.

E - We extend all manufacturer warranty as advertised by the maker of the merchandise. In some cases customers can buy extended warranty, contact us for detail. We do not provide any other warranty services other than the ones provided by the merchandise manufacturer.

F - Warranty and service issues are handled by the customer directly with the manufacturer. If you have difficulty getting warranty service from the manufacturer during the warranty period of the merchandise, you must first try to escalate the issue in writing to the supervisory poisons of the warranty and service department of the manufacturer. Please also record all names of personnel you talked to and dates. We intervene in rare cases when customer (having taken all suggested steps above) has difficulty getting warranty service from the manufacturer, in such cases we will launch a complaint on customer's behalf and try to get a quick resolution.

RETURNS

All sales are final, returns and exchanges are limited to:

I. You were sent merchandise other than the one you ordered. Merchandise part numbers as listed on your invoice can be used to verify the item(s) you purchased.

II. The merchandise sent to you was damaged by carrier and you at the time of delivery indicated the damage to the delivery person(s) and noted damage on delivery receipt, or refused delivery. If merchandise was left at your door and it was damaged or lost and no individual at the delivery address signed for the delivery, you must contact us and/or the carrier within two business days of receipt/loss of the merchandise and file a damage/loss claim.

Returns are allowed only within the first 30 days of your purchase date as it appears on your invoice

Before you return a merchandise make sure:

A. Returned merchandise is accompanied by original sales receipt.

B. You must call us to get Return Material Authorization (RMA) before you return a merchandise. Merchandise that is returned without RMA number will not be processed for return service.

C. Merchandise must be packed in original box with ALL accompanying materials, including packaging, manuals, plastic wrapping etc.

D. Merchandise must be undamaged, unused. If merchandise was damaged in-transit you must inform the courier and file/submit damage notification with the courier.

E. Customer is responsible for the return shipping cost of the merchandise and returned merchandise should be insure for the full cost of the item(s) being returned.

Merchandise damaged due to improper installation, misuses and improper operation beyond the specified application of the equipment can not be returned.

Returns for international Orders (from outside USA) are subject to additional procedures and take longer time to process.

If you have any question  [Contact Us] (888) 298-6165