AND RETURN POLICY:
Products sold by Aqua Swimming Pool Supplies
are covered by Manufacturer's warranties and subject to their
terms. There are NO other warranties, either expressed or
implied by Aqua Swimming Pool Supplies. Equipment that has
been installed and failed to work properly is covered by manufacturer
Customers who cancel order after merchandise
has shipped will be charged shipping costs. Customers who
want to return a merchandise MUST obtain RMA (Returned Material
Authorization) from us first, merchandise that is returned
without RMA may be refused by us. If customer returns merchandise
that was correctly processed and shipped, customer is responsible
for all shipping charges including restocking fee if box was
opened and contents removed. Merchandised used or installed
by customer can not be returned.
Returned merchandise MUST have all items shipped including
packaging. Customer must include a copy of their receipt with
RMA # and attach it to the outside of the box. We'll issued
appropriate credit after inspecting returned merchandise.
normally ship within 2 business days except when:
- Merchandise is out-of-stock,
- There is a logistics problem in shipping a merchandise,
- We need additional information to process the order
"Standard Ground" shipping applies ONLY to continental
USA. Other destinations may take up to 8 weeks.
an order can not ship as expected, we will notify the customer
by email or telephone and provide additional alternative methods
to process the order or cancel the order. We reserve the right
to cancel any order that we deem necessary, and may require
additional information from you before accepting or processing
any order. If your order is canceled, you will not be billed
PLEASE MAKE SURE YOUR SHIPPING AND CONTACT
INFO. IS ACCURATE.
We use information you provided when you placed the order,
If your order can not be processed and delivered because of
inaccurate/missing information you'll be notified promptly
and you'll be responsible for any charges incurred because
of inaccurate information you provided.
are allowed only within the first 30 days of your purchase
date as it appears on your invoice
you return a merchandise make sure:
Returned merchandise is accompanied by original sales
You must call us to get Return Material Authorization
(RMA) before you return a merchandise. Merchandise that is
returned without RMA number will not be processed for return
Merchandise must be packed in original box with ALL accompanying
materials, including packaging, manuals, plastic wrapping
Merchandise must be undamaged, unused. If merchandise was
damaged in-transit you must inform the courier and file/submit
damage notification with the courier.
Customer is responsible for the return shipping cost of the
merchandise and returned merchandise should be insure for
the full cost of the item(s) being returned.
damaged due to improper installation, misuses and improper
operation beyond the specified application of the equipment
can not be returned.
for international Orders (from outside USA) are subject to
additional procedures and take longer time to process.
If you have any question [Contact
Us] (888) 298-6165